Return and Exchange Policy

Last Updated: 23/09/2024

At Attireia, we strive to provide you with the best shopping experience. If for any reason you are not completely satisfied with your purchase, we’re here to help. Please read our return and exchange policy carefully.

1. Eligibility for Return/Exchange

• Time Frame: You have 7 days from the date you receive your order to initiate a return or exchange.
• Condition: Items must be unworn, unwashed, and in their original condition with all tags attached.
• Non-Returnable Items: Certain items such as [gift cards, sale items, custom or personalized products] cannot be returned or exchanged.

2. Return Process

• Step 1: To initiate a return, please email us at support@attireia.com with your order number, item details, and reason for return.
• Step 2: After your return is approved, you’ll receive a return shipping label.
• Step 3: Pack the item(s) securely in the original packaging (if possible), and drop it off at the nearest shipping center.
• Step 4: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

3. Refunds

• Method of Refund: Refunds will be issued to the original method of payment or store credit, based on your preference.
• Processing Time: Please allow 7-10 business days for the refund to reflect in your account after approval.
• Shipping Costs: Original shipping fees are non-refundable. Return shipping costs will be deducted from your refund unless the return is due to an error on our part (e.g., wrong item sent).

4. Exchange Process

• Eligibility: Exchanges are allowed for items of the same product type (e.g., different size or color). If you would like a different product, we recommend returning the original item and placing a new order.
• Process: Please contact us at support@attireia.com with your order details and the item you’d like in exchange.
• Stock Availability: Exchanges are subject to product availability. If your requested exchange is not available, we will notify you and offer a refund or store credit.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 2 days of receiving your order at support@attireia.com with your order number, photos of the damage, and any other relevant details. We will arrange a replacement or full refund at no additional cost.

6. International Orders

For international returns, customers are responsible for return shipping costs unless the return is due to an error on our part. Please contact us for further instructions.

7. Contact Us

If you have any questions regarding returns or exchanges, please feel free to reach out to our customer service team at support@attireia.com.

Thank you for shopping with Attireia!